Privacy Policy

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

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We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

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We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

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Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

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You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

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Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

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This policy is effective as of 25 September 2019.

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Data retention

When you place an order through our site, we maintain your Order Information for our records unless and until you ask us to delete this information. Customer information will be retained in our system for a period of three years or as long as you’re an active user of our products.

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Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our website and identify repeat visitors to our site. Cookies can enable us to track and target the interests of our users to enhance the experience on our site and for advertising purposes. Usage of a cookie is in no way linked to any personally identifiable information on our website.

Here's some trusted services that help us power operations.
- Stripe (Payments)
- PayPal (Payments)
- Google Analytics (UX Improvements)
- Memberstack (Membership Support)
- Crisp Chat (Customer Support)
- Weglot (Translations)
- Jetboost (Filters)
- Hotjar (UX Improvements)

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Changes to this policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

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Contact us

You may contact us at any time via:

Email: support(at)flowbase.co

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Flowbase PTY LTD

4170, Brisbane, Australia

Version 1.1.0 (09/10/2021)